AI Customer Insights Pipeline
Processing terabytes of customer feedback in real-time.
The Challenge
Manual analysis of support tickets was slow and inconsistent. The client needed a way to automatically categorize and extract sentiment.
The Solution
We built an event-driven pipeline using Kafka and Python. Text is processed via OpenAI API with a custom fallback model for PII redaction.
Architecture
IngestionKafka / Webhooks
ProcessingPython / LangChain
StorageVector DB / Snowflake
VisualizationNext.js Dashboard
Key Outcomes
- 10x Faster Analysis
- 40% Reduction in Churn
- Automated Triage
Tech Stack
Python
Kafka
OpenAI
Vector DB
React